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January Chapter Meeting - C-IQ: Conversational Intelligence
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We will spend time together exploring and experimenting with Conversational Intelligence. You will leave with a few tools to foster better conversations in the workplace (and at home).

When: Tuesday, 1/16/18
11:30 a.m. - 1:30 p.m.
Where: WS Dash BB&T Ballpark - Flow Club (entrance at back of stadium)
951 Ballpark Way
Winston-Salem, North Carolina  27101
United States
Presenter: Jill Hidaji

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Conversational Intelligence (C-IQ) Agenda:


Setting the Context with C-IQ (20 min)

Conversational Intelligence Context

Climbing the Ladder (of Conclusions)

Shifting Gears in the Brain

What happens to our Brain during Conversations


Conversational Essentials Experience (25 min)

Conversational Real Play

In the Moment Exercise to demonstrate and practice the C-IQ

Level Setting Your Conversations

Arc of Engagement


L.E.A.R.N. Conversational Intelligence (15 min)

Take C-IQ back to Work

L.E.A.R.N. Learn How to Make Any Meeting Better



What is Conversational Intelligence and how is it different than other methods?

We are in conversations every day and research shows that 9-10 conversations miss the mark. Sometimes people may say to you, “I don’t have time to spend in deep conversations – they take too long.” By mastering Conversational Intelligence, what normally could take months or even years, can happen instantaneously.


You may have heard of EQ, Emotional Intelligence. Well Conversational Intelligence is the next generation of intelligences that enables us to understand how to move from I-centric to “WE-centric.”


Conversational Intelligence (C-IQ) is about connecting, navigating and growing WITH others. Conversational Intelligence provides us with frameworks for building TRUST, which is the human platform from which great conversations emerge. C-IQ provides new innovative frameworks for understanding how conversations shape our relationships, partnerships, our culture and our reality.


C-IQ introduces new frameworks and tools for creating higher levels of trust, of activating higher levels of engagement, strengthening partnerships, and catalyzing co-creation and innovation in relationships, teams and cultures. As we build trust with others, we strengthen our ability to EXPRESS our inner thoughts and feelings - which strengthens our relationships and creates mutual success.



Jill Markle Hidaji Bio

Executive Development and Career Coach


Jill Hidaji is an executive coach, organizational consultant, and wellbeing wayfarer. She has a specialty for coaching in intense, fast-paced work environments and leaders facing organizational change. Jill helps enhance the conversations and working culture for individuals, teams, and organizations culture to more directly contribute to organizational success.

Human Capital and Organizational Consultant

As a consultant advisor, Jill leads executive development coaching, team building and change leadership engagements.  As a lead coach and facilitator, Jill brings years of business, leadership and human resources experience to each engagement with her clients across the country.  In addition to corporate clients, Jill’s coaching work also includes small business owners, high achieving individuals and entrepreneurs.

Jill holds a Bachelor of Business Administration degree with honors in International Business from the University of Memphis.  Her journey from initially working in finance on a NASDAQ trading desk to 15+ years as an HR Manager and Director have given Jill deep experience in cultures going through extreme changes and using communication expertise and neuroscience understanding on how the brain actually accepts change to facilitate healthy transitions. Jill has been particularly drawn to employee relations in her HR roles since conflict resolution and mediation skills were developed as a young child in a large family with disagreeing siblings. Jill has devoted much of her professional life to developing healthy work environments that foster professional and personal growth.

Coaching Approach

Jill utilizes neuroscience-based methodologies to help individuals and organizations facilitate positive change. She capitalizes on moments of insight to change your old habits into new patterns that serve up healthier solutions to stuck moments.  She certified as an executive and career coach at NeuroLeadership Group and trained in Conversational Intelligence with Judith E Glaser. Jill also has a great interest in health and wellbeing and is a certified coach in integrated nutrition. She calls her approach Wellbeing Muse because her coaching support is a catalyst for her clients to strengthen their own skills and abilities to design their individual solutions for the stumbling blocks they face today.

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